What types of phone numbers can I port to a hosted VoIP service? We often will also ask you for a copy of a recent phone bill. This gives us permission to act on your behalf. A member of the Masiero Tech Group porting team will send you a LOA for your review and signature. The Letter of Authorization (LOA) is a document you'll sign to initiate the porting process. What other information will I need to port my phone number, besides a CSR? The FCC mandates portability for all phone numbers in the United States, so your phone company should have a standard practice for generating CSRs in place. Ask them what steps you need to take to generate a CSR. They probably have a dedicated Porting Team that you can speak to. If you're still having issues generating a CSR, contact your old provider's Support Team directly. You can reach out to our porting team if you are unsure of what we are expecting on the CSR. In some cases, simply taking a screenshot of your phone number's technical information is enough. Your old service provider is required to send a copy of the CSR to your new service provider once you've initiated the porting process. Searching "CSR" along the name of your phone provider will usually lead you to a page with information on how to generate a CSR. This service is typically found within the admin user interface, or on a standalone webpage. Many service providers have services on their websites that allow you to automatically send, request, or print CSRs. How do I generate a CSR?Īll phone companies have protocols for generating CSRs. If you have phone numbers associated with more than one underlying carrier, multiple CSRs may be required. This is the data both phone companies will need to engage in a successful phone number transfer. Current service provider account number - Your account number at the phone company you're porting from.Current service provider name - The name of the phone company you're porting the number from.Billing telephone number (BTN) - The primary 10 digit phone number that references how the account is billed and set up.Service address - The physical location you make calls from.Business name - The name of your business.Authorizing name - The person in charge of the account (admin on the account).What information does a CSR contain?Ī CSR generally contains important account information, such as: In order for all three to work harmoniously, they need a common road map of sorts. There are three players when you port a phone number: your old provider, new provider, and the Number Portability Administration Center (NPAC), a government agency. Your old phone service and new phone service will reference the CSR for technical details so they can ensure a smooth transfer of your phone number. This information is primarily used to port your phone number from one phone service to another. A Customer Service Record (CSR) contains important information about your phone number.
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